There’s nothing new under the leadership sun. What made a good boss 50 years ago still makes a good boss today. Good character and good communication help make a good boss. So do transparency and caring for employees. And the list goes on.
PCC customizes every program to fit specific business needs. While the basics don’t change, PCC draws on current research, news events, and trends to explore the power of effective leadership.
Programs can be anything from a 2-hour leadership overview, half-day or full-day sessions, or a multi-session program that includes pre-work, leadership assignments, and regularly-spaced (usually monthly) leadership sessions.
Culture & Values
Many business professionals are aware of today’s low employee engagement scores. Why have these scores remained consistently low for so many years? PCC believes it’s due to unhealthy corporate cultures.
Through industry research and real-life examples, PCC will help HR and business leaders gain an understanding of what culture is and how it can be the competitive advantage for any organization.
Either a two- of four-hour session, this training includes lecture, group activities, participant workbooks, and challenges (also known as homework) upon leaving this training to identify and aggressively attack those culture issues that are preventing your employees from being engaged and satisfied.
Business & Interpersonal Skills
The essentials of change and project management. Time management. Running effective meetings. Teamwork and how to deal with conflict. How to have deep, meaningful, and sometimes difficult conversations. Coaching for improvement. Email etiquette and business writing. And the two most critical business skills, effective communication and presentation skills.
All PCC business and interpersonal skills workshops are customized to meet your specific business challenges. Delivered in two-hour, half-day, or full-day sessions, PCC workshops are engaging, entertaining, motivational informative, and challenging.
Multi-Generational Workforce and Diversity
Help, the Millennials are coming!
Actually, they’re already here and they’re working with Baby Boomers and Gen Xers. You may also have a few Traditionalists around and might be seeing Gen Zers attend your NHO. While there are many similarities among the generations, Millennials do have a few unique characteristics that will help them contribute to your company’s performance and culture.
Age is just one diversity characteristic to keep in mind. What about gender, cultural, ethnic, and even personality? Research shows companies with a diverse workforce outperforms its competition and is actually smarter!
Our most unique and requested program, the goal of this training is to have all generations understand each other and have everyone value the contributions of each individual on the team.
Customer service workshops have two flavors, delivering “WOW!” service to external customers and delivering exceptional customer service within your own organization.
Although these workshops address two separate audiences, they are closely related. In fact, PCC believes the level of customer service you can give externally is only as good as the customer service you give internally to your own colleagues.
As with all other PCC workshops, this program can be customized to either deliver high-level concepts of exceptional customer service or “get deep (tactical) in the weeds” of how voice, words, and asking the right questions are critical to delivering that “WOW” experience.