Culture: interlocking parts such as corporate rules (written and unwritten), communications, traditions, attitudes, processes and practices that make up the corporate environment. Values: the thing that drives culture.
Why is culture important? Because it’s unique to your organization and no other company can copy it. It’s your competitive advantage. Companies with a healthy culture outperform their peers on many metrics.
Through executive and team workshops, research, focus groups, and more, ProCulture can help you determine the health of your culture, determine if employees are “living the values” or simply view them as “words on the wall,” and develop a plan to proactively manage your culture.
Is your organization running at peak performance? Is your corporate strategy aligned with your workforce and rewards? Are there ways to adjust your teams to make them more efficient and effective?
PCC can explore how to get the most out of your organization and help implement the changes necessary to increase performance and reach new levels of success.
Perhaps it’s dividing your Customer Service team into three support levels, resulting in better customer service and higher employee retention and engagement. Or maybe it’s moving your brick-and-mortar call center to a work-from-home strategy. These are two examples of ProCulture work that helped companies increase customer and employee success and satisfaction.
According to JCPenney Executive Chairman Mike Ullman, “Only a baby with a wet diaper likes change.” Yet in today’s fast-moving and ever-changing business environment, change is key to survival.
Using industry-standard strategies and tools, PCC can help your organization successfully work through a change project. With an unbiased perspective, PCC will help leadership teams define and implement – with an eye on sustainability – a change initiative. Steps will include (but not limited to) defining a clear purpose, engaging a sponsor, identifying and interviewing key stakeholders, and the development and implementation of a comprehensive communication and training plan.
Executive Team Facilitations
How can you make offsite retreats or team meetings more effective? Have an outside resource help your team work through business questions, challenges, and strategies.
Helping new teams come together, leading a SWOT analysis, exploring the pros and cons of a new business opportunity, or simply kicking off a new year (or celebrating the end of another one), Darren will facilitate a team discussion. Getting input from all participants, keeping the energy and discussion flowing, avoiding deep rabbit holes, uncovering new thoughts and ideas, and developing “where do we go from here” plans, having an “outside voice” lead the discussion is a great strategy for getting the most out of team meetings.
Leadership & Management Development
There’s nothing new under the leadership sun. What made a good boss 50 years ago still makes a good boss today. Good character and good communication help make a good boss. So do transparency and caring for employees. And the list goes on.
PCC customizes every program to fit specific business needs. While the basics don’t change, PCC draws on current research, news events, and trends to explore the power of effective leadership.
Programs can be anything from a 2-hour leadership overview, half-day or full-day sessions, or a multi-session program that includes pre-work, leadership assignments, and regularly-spaced (usually monthly) leadership sessions.
Culture & Values
Many business professionals are aware of today’s low employee engagement scores. Why have these scores remained consistently low for so many years? PCC believes it’s due to unhealthy corporate cultures.
Through industry research and real-life examples, PCC will help HR and business leaders gain an understanding of what culture is and how it can be the competitive advantage for any organization.
Either a two- of four-hour session, this training includes lecture, group activities, participant workbooks, and challenges (also known as homework) upon leaving this training to identify and aggressively attack those culture issues that are preventing your employees from being engaged and satisfied.
Business & Interpersonal Skills
The essentials of change and project management. Time management. Running effective meetings. Teamwork and how to deal with conflict. How to have deep, meaningful, and sometimes difficult conversations. Coaching for improvement. Email etiquette and business writing. And the two most critical business skills, effective communication and presentation skills.
All PCC business and interpersonal skills workshops are customized to meet your specific business challenges. Delivered in two-hour, half-day, or full-day sessions, PCC workshops are engaging, entertaining, motivational informative, and challenging.
Multi-Generational Workforce and Diversity
Help, the Millennials are coming!
Actually, they’re already here and they’re working with Baby Boomers and Gen Xers. You may also have a few Traditionalists around and might be seeing Gen Zers attend your NHO. While there are many similarities among the generations, Millennials do have a few unique characteristics that will help them contribute to your company’s performance and culture.
Age is just one diversity characteristic to keep in mind. What about gender, cultural, ethnic, and even personality? Research shows companies with a diverse workforce outperforms its competition and is actually smarter!
Our most unique and requested program, the goal of this training is to have all generations understand each other and have everyone value the contributions of each individual on the team.
Customer service workshops have two flavors, delivering “WOW!” service to external customers and delivering exceptional customer service within your own organization.
Although these workshops address two separate audiences, they are closely related. In fact, PCC believes the level of customer service you can give externally is only as good as the customer service you give internally to your own colleagues.
As with all other PCC workshops, this program can be customized to either deliver high-level concepts of exceptional customer service or “get deep (tactical) in the weeds” of how voice, words, and asking the right questions are critical to delivering that “WOW” experience.
Motivational & Keynotes
“Darren has that ‘it’ factor!”
That’s how one HR professional described Darren after hearing him speak. A VP of Talent Acquisition said, “Darren is an engaging and impactful speaker. His common sense approach to corporate culture and values is refreshing and inspiring.”
Darren has spoken to thousands of people, in small, team settings, during concurrent sessions at industry conferences, and at corporate-wide events.
If you’re looking to motivate your people at a New Year kickoff, informally educate your workforce during a lunch-and-learn, or say “job well done” at the end of the year, Darren’s delivery will inform, motivate, and educate your attendees. Throw in a laugh or two and people will walk away a little smarter, a little happier, and determined to make a positive impact on the world around them!