Culture: interlocking parts such as corporate rules (written and unwritten), communications, traditions, attitudes, processes and practices that make up the corporate environment. Values: the thing that drives culture.
Why is culture important? Because it’s unique to your organization and no other company can copy it. It’s your competitive advantage. Companies with a healthy culture outperform their peers on many metrics.
Through executive and team workshops, research, focus groups, and more, ProCulture can help you determine the health of your culture, determine if employees are “living the values” or simply view them as “words on the wall,” and develop a plan to proactively manage your culture.
Is your organization running at peak performance? Is your corporate strategy aligned with your workforce and rewards? Are there ways to adjust your teams to make them more efficient and effective?
PCC can explore how to get the most out of your organization and help implement the changes necessary to increase performance and reach new levels of success.
Perhaps it’s dividing your Customer Service team into three support levels, resulting in better customer service and higher employee retention and engagement. Or maybe it’s moving your brick-and-mortar call center to a work-from-home strategy. These are two examples of ProCulture work that helped companies increase customer and employee success and satisfaction.
According to JCPenney Executive Chairman Mike Ullman, “Only a baby with a wet diaper likes change.” Yet in today’s fast-moving and ever-changing business environment, change is key to survival.
Using industry-standard strategies and tools, PCC can help your organization successfully work through a change project. With an unbiased perspective, PCC will help leadership teams define and implement – with an eye on sustainability – a change initiative. Steps will include (but not limited to) defining a clear purpose, engaging a sponsor, identifying and interviewing key stakeholders, and the development and implementation of a comprehensive communication and training plan.
Executive Team Facilitations
How can you make offsite retreats or team meetings more effective? Have an outside resource help your team work through business questions, challenges, and strategies.
Helping new teams come together, leading a SWOT analysis, exploring the pros and cons of a new business opportunity, or simply kicking off a new year (or celebrating the end of another one), Darren will facilitate a team discussion. Getting input from all participants, keeping the energy and discussion flowing, avoiding deep rabbit holes, uncovering new thoughts and ideas, and developing “where do we go from here” plans, having an “outside voice” lead the discussion is a great strategy for getting the most out of team meetings.